Accor HERA (Preferred Partner) Benefits 2025
The Accor HERA program is Accor’s official preferred partner program for its luxury and lifestyle hotels. When you book with Clements Travel, you pay the same best available flexible rate that you see on the hotel’s website but receive additional VIP perks at no extra cost.
This is the exact same room, same price, but with more value built in. No booking fee. No catch. No loss of loyalty benefits.
What You Receive with Accor HERA
Every booking made through Clements Travel under the HERA program includes:
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Daily breakfast for two (in-room or at the hotel restaurant)
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Property credit (typically USD 50–100 per room per stay, sometimes more for suites and villas)
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Priority room upgrade at check-in (subject to availability)
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Early check-in and late check-out when possible
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VIP recognition with welcome amenities and personalized touches
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Full loyalty credit with Accor Live Limitless (points and elite night accrual)
These perks apply at participating luxury and lifestyle properties worldwide. The rate is identical to the hotel’s flexible rate. You just get more out of it.
Daily breakfast for two is included at participating Accor HERA properties.
Participating Accor Brands
The Accor HERA programme covers many of the group’s best-known luxury and lifestyle brands. Explore the map below to see participating properties around the world.
- Raffles Hotels & Resorts
- Fairmont Hotels and Resorts
- Sofitel Hotels & Resorts
- Sofitel Legend
- Banyan Tree Hotels & Resorts
- Rixos Hotels
- The Hoxton
- 25hours Hotels
- SLS Hotels
- Delano
- Mondrian Hotels
How Accor HERA Compares
Here is a sample of how Accor HERA benefits work compared to other booking channels. We can break down the benefits for any Accor hotel you are considering and send a complimentary, no-obligation quote.
| Feature | Clements Travel — Accor HERA | Accor Website (Direct Booking) | Online Travel Agencies (Expedia, Booking.com, etc.) |
|---|---|---|---|
| Daily Breakfast for Two | ✔ Included (in-room or restaurant) | ✖ Usually not included | ✖ Usually not included |
| Property Credit | ✔ Typically USD 50–100 per stay (more for suites/villas) | ✖ Not included | ✖ Not included |
| Upgrade Priority | ✔ Priority at check-in (subject to availability) | ✔ Based on hotel discretion | ✖ Rarely offered |
| Early Check-In / Late Check-Out | ✔ Priority consideration, subject to availability | ✔ Subject to availability | ✖ Not available |
| Welcome Amenity | ✔ Tailored welcome amenity on arrival | ✖ Not guaranteed | ✖ Not included |
| VIP Recognition | ✔ Flagged to hotel team pre-arrival | ✔ Standard recognition | ✖ None |
| Best Rate Guarantee | ✔ Same as flexible rate, proactive rebooking if lower eligible rate appears | ✔ Best available rate | Limited |
| Personal Advocacy | ✔ Preferred room allocation, special requests handled | ✖ Limited support | ✖ None |
| Loyalty Points & Elite Night Credit (ALL) | ✔ Fully eligible | ✔ Eligible | ✖ Usually not eligible |
| Booking Fees | ✖ None | ✖ None | ✔ Commission built into rate |
| Rates | ✔ Same as published flexible rate | ✔ Same as flexible rate | Sometimes lower but fewer rights and no perks |
Note: Rates shown are for illustration only and include taxes and fees where indicated. Accor HERA benefits have no extra cost and you pay the hotel directly.
Complimentary room upgrades are prioritised for HERA guests, subject to availability.
Top Accor STEP Hotels
A few standout hotels where Accor STEP benefits are especially valuable:
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Fairmont Mayakoba – Mexico
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Sofitel Legend Metropole Hanoi – Vietnam
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Raffles Singapore – Singapore
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Sofitel Paris Le Faubourg – France
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Fairmont Banff Springs – Canada
These properties are known for exceptional service, stunning locations, and strong upgrade potential.
Accor HERA benefits enhance stays at top Sofitel properties worldwide.
Example Stay
A client booked three nights at Fairmont Rio de Janeiro Copacabana.
Public Rate: USD 565 per night
HERA Rate: USD 565 per night
They received:
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Complimentary upgrade from Deluxe Ocean View to Junior Suite
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USD 100 property credit applied to spa and dinner
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Daily breakfast overlooking the beach
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Early check-in after an overnight flight
Total extra value: USD 300+ for the same rate.
HERA guests are flagged for priority service and welcome recognition.
How to Book
Guests start by sharing their travel dates, preferred hotel and room category. To get started, you can:
They can reach out on WhatsApp or contact Clements Travel directly. Once the details are received, the team confirms if the property is eligible for Accor HERA benefits and books the same best available flexible rate with the perks attached.
Guests pay the hotel directly. Before arrival, Clements Travel contacts the hotel to flag the booking so the benefits are ready when they check in.
Frequently Asked Questions
What is the Accor HERA programme?
Accor HERA is the brand’s preferred partner programme, offering exclusive benefits at luxury and lifestyle hotels when booked through an approved travel partner.
Is the HERA rate higher than booking direct?
No. The rate is exactly the same as the best available flexible rate. You just receive additional perks.
Do I still earn Accor Live Limitless points?
Yes. Your booking is made directly with the hotel, so you earn loyalty points, status nights and retain your elite status benefits.
Can I combine HERA with hotel promotions (e.g. “3rd night free”)?
Yes. Most public promotions are combinable with HERA benefits. If a promotion applies, I’ll stack the perks where possible.
Are upgrades guaranteed?
Breakfast and property credit are guaranteed. Room upgrades, early check-in and late check-out are subject to availability but flagged with priority.
Are there minimum stay requirements?
Some hotels require a minimum of two nights for certain promotions. Your HERA benefits still apply.
Which destinations give the best value?
Major cities and resort destinations where daily breakfast and property credit offer meaningful savings. Paris, London, Dubai, Bali, the Maldives and Mexico consistently deliver strong value.
If I already booked direct, can I switch to a HERA rate?
Sometimes yes, depending on the hotel and rate conditions. I can check this for you.
Accor HERA isn’t limited to traditional luxury brands, also including lifestyle hotels like The Hoxton.
Why Book Accor HERA Through Me
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No booking fees or mark-ups
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Best available flexible rate, always verified
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Strong hotel relationships to secure upgrades and personal touches
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Full loyalty credit and elite recognition
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24/7 support before and during your stay
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Personal advocacy: I liaise directly with the hotel team on your behalf
Accor HERA benefits apply at flagship Sofitel Legend properties around the world.
How Accor HERA Maximises Value
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Breakfast at luxury hotels is often USD 50–70 per person daily. That alone offsets a big portion of the room rate.
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Property credit lets you enjoy dining or spa without extra spend.
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Upgrade priority can mean hundreds of dollars in added value for the same rate.
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You still earn points and status credit with ALL.
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Your preferences are noted directly by the hotel team, not lost in an OTA system.
Guests can use their property credit toward spa and wellness experiences at Accor luxury hotels.
Final Word
Accor HERA is one of the simplest ways to turn an ordinary booking into a VIP experience. You pay nothing extra but receive real, guaranteed benefits that add up quickly, especially at top luxury hotels.
If you’re planning a stay at Raffles, Sofitel Legend, Fairmont, Banyan Tree, SLS or other Accor luxury brands, I can secure these perks for you.
To get started, you can:
