Privacy Policy

Privacy Policy for Clements Travel

Last updated: October 2025

Clements Travel (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, communicate with us, or make a booking.

1. Who We Are

Clements Travel is a luxury travel agency providing custom itineraries, hotel bookings, and travel planning services.

• Company Name: Clements Travel

• Registered in: United Kingdom

• ABTA Number: C8863

• ATOL Number: 10716

• Email: hello@clements.travel

• Phone: +1 888 770 3295 (US) | +44 800 007 7403 (UK)

2. Information We Collect

We may collect the following types of personal information:

• Contact details (name, email, phone number, address)

• Travel details (dates, destinations, preferences, passport information)

• Payment information (processed securely via our suppliers and not stored on our servers)

• Communication history (emails, WhatsApp, messages, forms)

• Website usage data (via cookies, analytics tools, and similar technologies)

3. How We Use Your Information

We use your information to:

• Process and manage your travel bookings

• Communicate with you about quotes, updates, and itineraries

• Provide personalized recommendations and benefits

• Improve our website and marketing content

• Meet legal, tax, and regulatory obligations

We will never sell your personal information to third parties.

4. Sharing Your Information

We share relevant details only with:

• Hotels, airlines, tour operators, and travel suppliers required to complete your booking

• Our partner networks (e.g., Virtuoso, Four Seasons Preferred Partner, Belmond Bellini Club, Hyatt Prive, Marriott STARS & Luminous, Rosewood Elite, Dorchester Diamond Club, and others)

• Payment processors and IT service providers who support our business operations

All partners and suppliers are bound by confidentiality and data protection agreements.

5. Cookies and Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use our site and to enhance your browsing experience. You can disable cookies in your browser settings, though some site features may not function properly.

6. Data Retention

We retain your data only for as long as necessary to fulfill the purposes described above or as required by law (for example, tax or accounting obligations).

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data

• Withdraw consent at any time

• Object to or restrict certain types of processing

• Request a copy of your information in a portable format

To exercise these rights, email hello@clements.travel with the subject line “Data Request.”

8. Security

We take appropriate technical and organizational measures to protect your information from unauthorized access, misuse, loss, or alteration. Data is transmitted over secure SSL connections.

9. International Transfers

As we operate globally, your data may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place in line with GDPR and other regulations.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on our website with the effective date clearly indicated.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: hello@clements.travel
Phone: +1 888 770 3295 | +44 800 007 7403
Website: www.clements.travel